Call Centres Play Crucial Role in Omnichannel Retail Service Delivery

Once seen as ‘cost centres’, customer call centres now play an important role in not only helping online retail brands improve customer experience, they also can help generate revenue for the business.

With the resurgence of online commerce, call centres have become important resources for any business-to-consumer (B2C) industries, according to Sandie Overtveld, Zendesk’s Asia-Pacific vice president. These included companies in the e-commerce, travel, and transportation sectors, he said in an interview with RetailTechNews.

Delivery service provider Ninja Van and […]

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Via ExchangeWire

Copenhagen INK

Lars is the owner of Copenhagen INK and is an experienced and passionate marketer with a proven track record of driving business impact through innovative commercial marketing initiatives.